Privacy Policy

Straight to Fit
Effective Date: November 20, 2025
 
We at Straight to Fit respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.straighttofit.com and use our services (collectively, the “Service”).
This Policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Ontario.
 
1. Information We Collect
 
a) Information You Provide Directly
  • Name, email address, mailing address (if provided), and phone number
  • Payment information (processed securely by Square – we do not store full credit card numbers)
  • Account login credentials (passwords are hashed)
  • Any information you choose to include in reviews, comments, or support messages
b) Automatically Collected Information
  • IP address, browser type, device information, and operating system
  • Pages viewed, time spent on the site, and referring website
  • Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
 
We use your personal information for the following purposes:
  • To create and manage your account
  • To process payments and provide subscription services
  • To send service-related emails (billing confirmations, password resets, renewal reminders)
  • To respond to your customer support inquiries
  • To improve the Service and troubleshoot technical issues
  • To detect and prevent fraud or unauthorized use
  • To comply with legal obligations
3. Marketing Communications
 
We may send you occasional promotional emails about new classes, features, or special offers. You can opt out at any time by:
  • Clicking “Unsubscribe” in any marketing email
  • Changing your preferences in your account settings
    We will never sell your personal information to third parties.
4. Sharing Your Information
 
We share personal information only in these limited cases:
  • With Square for payment processing (they are PCI-DSS compliant)
  • With service providers who assist us (website hosting, analytics, email delivery) – all under strict confidentiality agreements
  • If required by law or to protect our legal rights
  • In the event of a merger, sale of assets, or bankruptcy (your information may be transferred)
5. Data Security
 
We use industry-standard security measures (SSL encryption, secure hosting, regular security updates) to protect your information. However, no method of transmission over the internet is 100% secure.
 
6. Cookies & Tracking Technologies
 
We use cookies and similar technologies to:
  • Keep you logged in
  • Remember your preferences
  • Analyze how the site is used (via Google Analytics or similar)
    You can disable cookies in your browser settings, but some features of the Service may not work properly.
7. Data Retention
 
We keep your personal information only as long as necessary:
  • Active accounts: as long as your subscription is active plus 7 years (for tax and accounting purposes)
  • Cancelled accounts: basic account info retained for 3 years, then anonymized or deleted
  • Payment records: 7 years (required under Canadian tax law)
8. Your Privacy Rights (Canada)
 
Under PIPEDA and Ontario law, you have the right to:
  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent (where applicable)
  • File a complaint with the Office of the Privacy Commissioner of Canada
    To exercise these rights, contact us at tania@straighttofit.com. We will respond within 30 days.
9. Children’s Privacy
 
The Service is intended for adults 19+. We do not knowingly collect personal information from children under 19.
 
10. International Data Transfers
 
Your information is processed and stored in Canada and the United States. We ensure appropriate safeguards are in place when data crosses borders.
 
11. Changes to This Privacy Policy
 
We may update this Policy from time to time. We will notify you of material changes by posting the new Policy here and updating the Effective Date. Your continued use of the Service after changes constitutes acceptance.
 
12. Contact Us
 
If you have any questions about this Privacy Policy, please contact:
Tania
Email: tania@straighttofit.com
Straight to Fit
Ontario, Canada